Critical Questions to Ask a Managed IT Service Provider

If you are planning on hiring managed IT service providers, you must be cautious when choosing a company. It is important to ask a wide range of questions to fully understand your options and the type of services they provide. Managed IT service providers have been around for several years, but some companies are only realising their benefits now.

Do they have enough IT personnel?

When hiring an IT management team, you’ll want to know if they are appropriately staffed to deal with emergency situations. If they don’t have enough people available to help your company when you need it, you may want to consider taking your business elsewhere. You should ask them questions such as:

  • What happens if my business goes down out of hours?
  • Who will respond to emergency requests?
  • Who will be on-site to conduct vital repairs or troubleshooting issues?
  • Is on-site support an option?

What steps do they take to manage cyber threats?

Cyber-attacks are a real problem today, having your system hacked can lead to all sorts of problems, especially if your business contains sensitive personal information. You must ask specific questions when hiring a managed IT service provider, you’ll want to know what kind of strategies they have in place to prevent cyber-attacks. While making specific inquiries, you can also ask about other services such as Microsoft 365 business compliance and cloud solutions.

What exactly are they willing to provide?

Before outsourcing your IT tasks to a specialist, you should ask about their services. Once you know exactly what they are willing to provide, you can make a more informed decision when choosing a candidate. An expert team should cover all aspects of your IT, including areas such as:

  • Risk Mitigation & Reporting
  • Maintenance & Repair
  • Proactive Monitoring
  • 24/7 Support
  • Security

How much experience do they have?

It is one of the most obvious questions to ask, but still one of the most important. The longer a company has been in business the more experience they gain in the industry, although the length of time a company has been in business doesn’t always equate to quality. If you are unsure about hiring a relatively new managed IT service provider, ask about their personnel. You may find that many of them have worked for other successful companies and have decided to branch off and start their own organisation.

What is the cost?

You’ll find that nearly all the IT management teams that you speak to will offer a fixed monthly rate, they may also provide break fix IT support, but this is a different method of IT support. Generally, all your IT tasks will be covered once you pay a monthly sum to your IT management team.

When selecting a specialist IT team to take control of your IT tasks, it is essential to choose an experienced, highly resourceful company. A reputable company will enhance productivity and provide exceptional IT services. Ask numerous questions before you hire to ensure you get the best possible IT team at an affordable price.